Cultural Differences in Conflict Resolution – introduction

Conflict resolution strategies could differ among cultures due to the differences in values and attitudes that they espouse.  For instance, researchers such as Hofstede, Trompenaars and Hall have developed dimensions highlighting differences in how cultures perceive aspects such as power, rules, importance of groups and importance of context in shaping communications and relations (discussed in Nardon & Steers, 2009). Since conflict occurs when members of a group “perceive discrepancies, incompatible wishes or desires among them” (Chuang, Church & Zikic, 2004, p. 28), differences in values could serve as a source of conflict within the group. To resolve conflicts in such groups, or for expatriates working in a different cultural setting, knowledge of conflict management styles embraced in the applicable cultures is critical. This paper assesses the effect of culture on conflict resolution approaches. Continue to the literature review.

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