FAQ

What guarantees do I have after receiving a complete paper?

If you order a custom written paper, we will write the paper from scratch. This means that the paper will be not have similarity with any other paper that has been written before. Our writers enter into a contract that they must not provide papers written before for any other work. If a writer contravenes this, we halt our engagement with them. To this end, we check all papers submitted by our writers for plagiarism before delivering them to you.

What are the paper specifications for each page?

Each paper that you order from us has these specifications:

  • For a double spaced paper, the word count per page will be at least 275 words.
  • For a single-spaced paper, the word count per page will be at least 550 words.
  • For all papers, unless where you have specified otherwise, we use Times New Roman, 12pt font.
  • The Citation style that you choose while ordering
  • The Number of references that you choose when ordering
  • The English Dialect (US, UK, AU, CAN) that you chose when ordering.

How do I receive my paper?

A completed paper is uploaded to your account when the paper is completed after editorial review. A notification with the link to the completed paper is also forwarded to your email from where you can download the paper by entering the password you provided while ordering.

What If I am not Satisfied with the paper delivered?

You will have 14 days to request for free revisions on your paper. For theses and dissertations, this period will be longer and discussed on a case-by-case basis with the support. After 14 days after the paper is delivered, you will be required to order for editing or rewriting services based on the extent of changes that you require.

Are your services Confidential?

The information you give us is treated with utmost confidence. Only authorised company representatives can access the personal details you have provided. Such persons have contracts with the company binding them to non disclosure of customer information.Your account is created and maintained securely. Only people who you have given passwords to can access your account.

What if I forget my password?

If you forget your password. Click on the “forgot password” link on the login area. A temporary reset password is sent to the e-mail you used to register with. You will need to change this password after you log in to your account to the password that you can remember.

How do I manage orders that I have Made?

When you log in to your account, you will find a list of all orders you have placed, their payment status, and their writing status. The payment status indicates whether the payment on your order has been processed. the writing status indicates whether the order has been delivered, approved (by you or after end of the 14day revision period) or in progress. You can send messages to the assigned writer or the support staff after you click on the individual order’s link, which will take you to the page for that specific order.

How safe is the payment process?

We use recognized and safe payment processors such as Pay Pal for payment processing. When paying, you will be redirected to a secure payment portal provided by the payment processor where you can proceed to make the payment.

How do I place an order for my paper?

You place an order by visiting the order page where you will fill the details for the order and personal details that we need to start working on the order. Unless you want to change your details, when ordering for repeat orders, you will not need to fill personal details. You will only fill the details for your order. To avoid filling the personal details, you will need to be logged in to your account.

Which services do you offer?

We offer academic writing services in different categories. Our services are organized into custom writing services (papers written from scratch), editing, rewriting and proofreading services (papers where you have a draft that needs to be edited or proofread), admission writing services (services focusing on admission essays, cover letters, scholarship applications, and other types of applications). To learn more about our services, please visit our-services page.

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