Impact of globalization on customer service

How has globalization affected customer service? Organizations in the contemporary business environment are outsourcing some of their customer service processes such as call centers to low labor countries. However, aspects such as language and cultural differences are creating a challenge for such organizations to maintain the quality of customer service expected. In this paper, the impact of globalization on customer service will be discussed by highlighting impact of outsourcing to low-labor countries. Get a custom written paper on this topic by placing your order. Click on the image below to place your order.

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